Shipping policy

At Pinnacle Case, we aim to deliver your phone cases quickly, securely, and with complete transparency. Please review the details below to understand our processing times, shipping durations, and related guidelines.

Shipping & Delivery Time

Free Shipping on All Orders Over ₹999

It takes 5-10 working days overall for the order to get delivered at the given location depending upon the address.

Order Tracking

After dispatch, a tracking number will be sent on Whatsapp to you so you can follow your package’s journey.

Delays & Delivery Issues

We work hard to ensure timely delivery, but delays may occur due to weather conditions, courier issues, or other unforeseen events.
For any concerns, please reach out to us at thepinnaclecase@gmail.com.

Shipping Address Changes

If you need to update your shipping address, contact us immediately at thepinnaclecase@gmail.com.
Address changes can only be made before the order has been shipped.

Damaged or Lost Packages

If your package arrives damaged or goes missing in transit, please notify us within 48 hours at thepinnaclecase@gmail.com
Include your order number and relevant photos (if applicable) for quicker assistance.

Cancellation Policy

Pinnacle Case allows cancellation only incase the order has not reached the production house.