Made for two
Refund policy
Returns, Refunds & Replacements
At Pinnacle Case, our products fall into two types, and each has its own policy. You can see the type on every product page.
| Made-to-Order | Ready-Made | |
|---|---|---|
| Examples | Matching Cases, Breaking Bad, Series, Desi Diva and similar printed collections | Coquette, Sand Glow, Anti Yellow Transparent, Pink Bow Phone Charm |
| Change of mind / not liked | No return, no refund, no exchange | Return allowed. ₹200 is deducted from your refund (shipping both ways) |
| Exchange (other model / style) | Not available | Allowed. You pay ₹200 extra (shipping both ways) |
| Wrong, damaged or misprinted by us | Free replacement | Free replacement |
| Request window | Within 24 hours of delivery | Within 3 days of delivery |
| Unboxing video | Required | Required |
If your order has both types, each item follows its own policy.
1. Made-to-Order Products
These are printed specially for you after you order, so we cannot resell them. Because of this:
- No returns, refunds or exchanges for change of mind, a different style, or a wrong phone model selected by the customer. If you selected the wrong model, contact us within 2 hours of placing the order and we will try to correct it before printing starts.
- If we send a wrong, damaged or misprinted product, we replace it free of cost. Please contact us within 24 hours of delivery with your order number and an unboxing video.
Why we do this
Every Made-to-Order case is printed only after you place your order, with your design, on your exact phone model. Once it is printed, it cannot be sold to anyone else. So when a case is sent back only because of a change of mind, we are left with something nobody else can use. That is a loss we cannot take on for every order.
But if the mistake is ours (wrong, damaged or misprinted), we will always make it right with a free replacement. That is our promise to you.
2. Ready-Made Products
These are in stock and ship as they are. Request within 3 days of delivery. The product must be unused, undamaged and in its original packaging.
- Return: ₹200 is deducted towards reverse and forward shipping. The rest is refunded to the original payment method.
- Exchange (wrong model selected, or you want another style): you pay ₹200 extra towards reverse and forward shipping.
- Wrong or damaged product sent by us: free replacement, no charge.
Why we do this
Ready-Made cases are already in stock, so we are happy to let you return or exchange them. The ₹200 is not a fee we earn from. It covers the courier cost of sending the case to you and bringing it back, which we would otherwise pay from our own pocket.
And we keep it fair: if the mistake is ours, you pay nothing at all.
3. Order Cancellation & Partial COD
- Orders can be cancelled before dispatch for a full refund, except the ₹200 advance on Partial COD orders, which is non-refundable.
- Made-to-Order products cannot be cancelled once printing has begun.
- The COD advance is non-refundable if the parcel is refused, not accepted, or returned because the customer was unavailable.
- If an RTO order is shipped again, a ₹120 reshipping and return charge applies.
Why we do this
A Partial COD order is confirmed with a small advance, and we start preparing your order on the strength of it. If the order is cancelled or the parcel is refused, that effort and the courier cost are already spent. The ₹200 advance is not a penalty. It simply covers what a cancelled order costs us.
4. Unboxing Video (Required for All Claims)
Record a continuous video from the sealed parcel to the complete opening, without cuts or edits. The shipping label and the product must be clearly visible. Claims without a valid unboxing video may not be accepted.
Why we do this
A continuous unboxing video is the clearest way for us to see exactly what happened, and to take it up with our courier and printing team. It protects you too: with the video, your replacement is quick, and nobody has to doubt your word.
5. How to Raise a Request
Send your order number, photos and the unboxing video to:
WhatsApp: 9920054240
Email: thepinnaclecase@gmail.com
6. Timelines
- Request window: 24 hours (Made-to-Order) / 3 days (Ready-Made) from delivery.
- Approved replacements are dispatched in 1–2 working days and delivered in 5–6 working days (7–9 for J&K and the North-East).
- Approved refunds reach the original payment method in 5–7 working days.
We trust our customers. We simply ask you to trust us back. If anything is not right with your order, message us first on WhatsApp 9920054240, and let us fix it.
Last updated: October 4, 2026
